Refund Policy

Last updated 16 September 2026

This Refund Policy explains when Envisions Chess Academy LLP, trading as Envision Chess Academy, refunds fees and credits, how to ask for a refund, and how long one takes. It forms part of our Terms and Conditions and uses the same defined terms.

We would rather fix a problem than argue about a refund. If something is not working — the batch is wrong, the timing does not suit, the coaching is not landing — write to us first at info@envisionchessacademy.com. We can usually move a student, change a batch, or pause an enrolment.

Table of contents

1. WHAT THIS POLICY COVERS

This policy covers fees you pay us for coaching: monthly plan fees and credit packs, for online classes and for classes at our Kolkata centres. It does not cover money you pay to someone else — a tournament organiser, a chess federation, or a third-party platform — which is governed by their own rules.

2. DEMO CLASSES

In Short: Demo classes are free. There is nothing to refund.

Where we charge for a demo or trial class, that charge is refundable in full if you ask before the demo takes place. Once a demo has been delivered it is not refundable, because the assessment has been done and given to you.

3. IF YOU CHANGE YOUR MIND EARLY

In Short: Within your first 2 classes you can stop and get the rest of your money back.

If you decide within the student’s first 2 attended classes that the Academy is not right for them, tell us and we will refund what you paid, less the pro-rata value of the classes attended and any payment-gateway charge that we cannot recover.

This applies once per student, to their first enrolment with us. It does not apply to a re-enrolment or to a student returning after a withdrawal.

4. MONTHLY PLANS

A monthly fee buys that month’s scheduled classes. You may withdraw a student at any time by giving at least 15 days’ written notice to info@envisionchessacademy.com.

• Classes already delivered in the current month are not refundable.
• Classes not yet delivered in the current month, after the notice period ends, are refunded pro rata.
• Months paid in advance and not yet started are refunded in full.
• Billing stops from the start of the first full billing cycle after the notice period ends.

If we increase the fee for a monthly plan and you do not accept the increase, you may withdraw with effect from the date the new fee would start, and we will refund any advance beyond that date in full, without requiring the notice period.

5. CREDIT PACKS

On a credit plan you buy a pack of classes in advance, and one credit is consumed for each session attended.

• Unused credits are refundable at the per-class rate of the pack you bought, less any discount that was applied for buying in bulk. In practice this means the classes you attended are re-priced at our standard single-class rate, and the balance is returned.
• Credits already consumed, including for a session marked absent under the attendance rule in our Terms, are not refundable.
• Expired credits — unused after 6 months, or the period stated on your invoice — are not refundable or transferable. We send a reminder before credits expire. If a pack expired while the enrolment was paused, write to us and we will restore it.
• Credits are not transferable between students, including between siblings, unless we agree in writing.

6. MISSED CLASSES

In Short: A class the student misses is not refunded. A class cancelled in time may get a make-up.

Fees are not reduced, and credits are not returned, for a class the student does not attend. Where you cancel with at least 12 hours’ notice we may offer a make-up class instead, within the limits set out in our Terms. A make-up class is an alternative to a refund, not an addition to one.

A class missed because of your device, internet connection or power supply counts as delivered.

7. CLASSES WE CANCEL

If we cancel a class — for a coach’s absence, a technical failure at our end, or any other reason attributable to us — we will reschedule it, return the credit, or extend your billing period by the equivalent. If we cannot do any of those within a reasonable time, we will refund the value of the class.

Where classes cannot run because of an event outside our reasonable control, we will reschedule them. Fees are not refunded for a session that is rescheduled and delivered.

8. IF WE END AN ENROLMENT

If we discontinue a batch or stop offering a course and cannot offer a suitable alternative, we refund in full all fees for classes not yet delivered and all unexpired credits, with no deduction.

If we end an enrolment because of a breach of our Terms — non-payment, account sharing, a fair-play violation, or abusive behaviour — fees already paid are not refunded and remaining credits are forfeited.

9. WHAT IS NOT REFUNDABLE

• classes already delivered, and sessions marked absent;
• credits that have expired;
• registration or admission fees, where charged and described as non-refundable;
• tournament entry fees, federation registration fees and travel costs, once paid to the organiser or federation on your instruction;
• printed books, boards, clocks or other physical goods, once delivered and not defective;
• fees where an enrolment is ended for a breach of the Terms; and
• payment-gateway charges on a refunded transaction, where the gateway does not return them to us.

10. HOW TO ASK FOR A REFUND

Write to info@envisionchessacademy.com from the email address on the account, or message us on +918618037398, with:

• the student’s name and batch;
• the invoice number or payment reference;
• what you are asking to be refunded, and why.

Please raise a refund request within 30 days of the payment or of the event you are complaining about. We acknowledge requests within 24 hours and tell you our decision, with the calculation, within 7 working days.

11. HOW REFUNDS ARE PAID

Approved refunds are paid to the original payment method through Razorpay. They are credited within 10 working days of approval, though your bank or card issuer may take a further cycle to show the amount.

Where the original method can no longer receive a payment, we will refund by bank transfer to an account in the account holder’s name, after verifying it. We do not refund in cash, and we do not refund to a third party’s account.

Refunds are made in Indian Rupees for the amount received. We are not responsible for differences caused by exchange rates or by fees your own bank charges.

12. FAILED PAYMENTS AND DUPLICATE CHARGES

If money left your account but the payment did not complete, it is usually returned automatically by your bank within 5 to 7 working days. If it has not, send us the payment reference and we will trace it with Razorpay.

A duplicate charge for the same invoice is refunded in full as soon as we confirm it, with no deduction and without counting against any other limit in this policy.

13. IF YOU ARE NOT SATISFIED

If you disagree with a refund decision, write to our Grievance Officer, Sayantan Chandra, at info@envisionchessacademy.com. The decision will be reviewed by someone who was not involved in making it, and we will respond within 15 days.

Nothing in this policy affects your rights as a consumer under the Consumer Protection Act, 2019, including your right to approach the appropriate Consumer Disputes Redressal Commission.

14. CONTACT US

Envisions Chess Academy LLP
20, Dr Jagabandhu Lane, Kolkata 700 012, West Bengal, India
GSTIN 19AALFE6840P1ZN
Email: info@envisionchessacademy.com
Phone: +918618037398